Expert Advice & Support from CIE Group’s In-House Team

At CIE Group, we pride ourselves on delivering industry-leading technical support for all the security, access control, intercom, and AV solutions we supply. Our dedicated in-house technical team is here to assist you at every stage — from initial system design through to installation, commissioning, and aftercare.

Whether you’re an installer, system integrator, or facilities manager, you can rely on our expert knowledge to ensure your project runs smoothly, on time, and to the highest standards.

What Our Technical Support Includes

Pre-Sales Technical Consultation

• Product specification guidance
• System design advice for security, access control, and AV projects
• Compatibility and integration recommendations
• Support with tenders, drawings, and technical documentation

Installation & Commissioning Support

• Step-by-step setup guidance for hardware and software
• Configuration assistance for access control, intercoms, CCTV, and network devices
• On-site commissioning support (where required)
• Remote support via phone, email, or video call

Troubleshooting & Diagnostics

• Rapid fault identification and resolution
• Firmware updates and system optimisation
• Remote diagnostics to minimise downtime
• Advice on repair, replacement, and warranty procedures

Product Training & Knowledge Sharing

• Free installer training sessions (on-site, at our HQ, or online)
• Video tutorials, product guides, and FAQs
• Hands-on demonstrations of new technologies
• Ongoing updates on firmware, features, and industry best practices

CIE Support Hub on YouTube

• Free 24/7 access to our library of video guides and installation tutorials
• Step-by-step demonstrations for configuring and installing our products
• Time-saving tips from our in-house experts
• Ideal for both first-time installers and experienced professionals looking for quick answers

Visit the support hub channel here

Why use CIE Group Technical Support?

• In-House Expertise – Our support team works directly with the brands we supply, meaning you get accurate, up-to-date advice from trained specialists.
• Fast Response Times – We understand that time is money, so we work to resolve technical queries quickly and efficiently.
• Full Project Lifecycle Support – From pre-sales to aftercare, we’re with you every step of the way.
• Free Technical Assistance – For all products purchased from CIE Group.

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