Expert Advice & Support 

At CIE Group, we pride ourselves on delivering industry-leading technical support for all the security, access control, intercom, and AV solutions we supply. Our dedicated in-house technical team is here to assist you at every stage — from initial system design through to installation, commissioning, and aftercare.

Our support team works directly with the brands we supply, meaning you get accurate, up-to-date advice from trained specialists.

What Our Technical Support Includes

Pre-Sales Technical Consultation

• Product specification guidance
• System design advice for security, access control, and AV projects
• Compatibility and integration recommendations
• Support with tenders, drawings, and technical documentation

Installation & Commissioning Support

• Step-by-step setup guidance for hardware and software
• Configuration assistance for access control, intercoms, CCTV, and network devices
• On-site commissioning support (where required)
• Remote support via phone, email, or video call

Troubleshooting & Diagnostics

• Rapid fault identification and resolution
• Firmware updates and system optimisation
• Remote diagnostics to minimise downtime
• Advice on repair, replacement, and warranty procedures

Product Training & Knowledge Sharing

• Free installer training sessions (on-site, at our HQ, or online)
• Video tutorials, product guides, and FAQs
• Hands-on demonstrations of new technologies
• Ongoing updates on firmware, features, and industry best practices

CIE Support Hub on YouTube

• Free 24/7 access to our library of video guides and installation tutorials
• Step-by-step demonstrations for configuring and installing our products
• Time-saving tips from our in-house experts
• Ideal for both first-time installers and experienced professionals looking for quick answers

Visit the support hub channel here​