How to Set Up a Single-Family Site on the Akuvox Cloud Installer Portal

Setting up a single-family site in the Akuvox SmartPlus Cloud Installer Portal is a quick and simple process - provided you know where to start. In this step-by-step guide, we’ll walk you through the full setup process, including adding indoor monitors, intercoms, and family members.

Step 1: Add a New Single-Family Site

1. Log in to the Akuvox Cloud Installer Portal with your installer credentials.

2. From your dashboard, click “Add Single Family Site.”

3. Fill in the site name - this could be the property address, family name, or a custom reference.

4. Enter the client’s email and (optionally) mobile number so they can log into the SmartPlus app.

5. Add the site address - this allows accurate weather data on the indoor monitor.

6. Choose between:

7. SIP Call – for LTE intercoms like the R20K LTE or E18 LTE.

8. IP Call – if all devices are on the same local network.

9. Check and confirm:

10. Time zone (e.g. GMT London),

11. Language (default: English),

12. Time format (12 or 24-hour clock).

13. Optional: Enable Landline Calling (requires a Premium Plan).

14. Add the MAC address of the indoor monitor. Use the device name field to indicate location (e.g. “Hallway”).

15. Leave Relay 1/2 switched off unless you're using monitor relays.

16. Click Submit. If you're using video storage (e.g. X910 or Akubela range), click Next instead and enable additional features.

Step 2: Add Intercom or Other Devices

1. Click the device icon under “Actions” on your site listing.

2. Click New, then select your Device Type (e.g. single-tenant).

3. Enter the device’s MAC address—found on the box, back of the unit, or via IP scanner.

4. Set a clear Device Name (e.g. “Main Gate”).

5. Tick “Allow Users to Monitor Device” if needed.

6. Configure Relay settings (e.g. Relay 1 = “Gate Lock”) as needed.

7. Submit your changes.

8. After saving, reboot both devices. They’ll display as green (online) when successfully connected. If they remain grey, check network settings and firmware versions. Contact technical support if needed.

Step 3: Add Family Members

1. Scroll to the middle section of the site dashboard.

2. Click “Family Member” > “New” to add a second user.

3. Best practice: the main family account holder should add all additional users via the app to streamline admin.
    

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

More Akuvox frequently asked questions:

• How to set up contacts

• How to set up static IP address

• Akuvox X933 - How to enable an Intercom Preview

• Akuvox X912 - Guide to Admin Menu settings

• Akuvox Cloud Door Intercom Service