Location: Southampton
End client: Iwan Thomas
Installer: Morse Security
Technology specification and supply: CIE-Group
Product Manufacturer: Akuvox

Project overview

When installers Morse Security began updating the security system at former Olympic 400-metre athlete Iwan Thomas’ home, the project covered more than one area of protection. Alongside a new CCTV and alarm system, the existing generic doorbell also needed to be replaced with a solution that would complement the wider upgrade.

Security is a high priority for Iwan, who is also a keen technology enthusiast. The replacement therefore needed to do more than simply alert the household when somebody arrived. It had to provide clear video communication, convenient control from inside the property and a premium finish suited to a modern home.

Morse Security contacted CIE for help selecting the right products. Following a review of the requirements, CIE specified an Akuvox X912 video door phone together with an Akuvox S567G Google GMS-certified indoor answering panel.

The completed system gives Iwan a smart, easy-to-use way to see and speak with visitors, forming a natural part of the property’s upgraded security setup.

The challenge: replacing a basic doorbell as part of a complete security upgrade

The existing doorbell no longer matched the level of security or functionality required at the property. With the CCTV and alarm systems also being updated, Morse Security had the opportunity to introduce a more capable entrance solution that would bring communication and visual verification together.

The chosen intercom needed to deliver dependable performance at the entrance, a clear view of visitors and a straightforward experience inside the home. Its appearance was important too: the equipment needed to feel like a considered part of the property, rather than an add-on to the wider security installation.

The solution

CIE recommended the Akuvox X912 for the entrance. This vandal-resistant IP video door phone combines dual cameras with a 4-inch touchscreen, providing a clear and contemporary point of contact for visitors. Its IP65-rated construction makes it suitable for exposed outdoor use, while PoE support helps simplify power and network connectivity for the installer. Depending on the selected version, the X912 can also provide a touch or physical numerical keypad and all models include an integrated RFID reader, facial recognition and bluetooth for touchless entry and temporary QR codes for deliveries, guests and visitors.

Inside the home, the X912 was paired with the Akuvox S567G. Its large 10.1-inch touchscreen gives the household a convenient display for answering video calls and communicating with visitors. The panel runs Android 14, supports Wi-Fi 6 and is Google GMS certified, giving it the familiar flexibility expected from a modern, connected touchscreen device. CCTV can be easily integrated and the native Ajax security system integration makes securing properties easy from one single device, giving complete peace of mind.  It can be powered by PoE or an external power supply and supports both surface and desktop mounting, helping installers select the arrangement that best suits the property.

Together, the two products provided the combination the project required: robust video communication at the entrance and intuitive call handling inside the home.

CIE’s role

CIE worked with Morse Security to understand what the new entrance system needed to achieve and to identify the most appropriate Akuvox products for the property.

CIE’s involvement included:

• Reviewing the requirements for the domestic intercom upgrade.
• Specifying the Akuvox X912 and S567G as a compatible entrance and answering solution.
• Supplying the selected products to Morse Security.
• Providing product knowledge and technical support to help the installer deliver the project successfully.

This specification-led approach helped ensure that the intercom was considered as part of the complete home-security upgrade, rather than treated as a standalone doorbell replacement.

The outcome

The finished installation gives Iwan a premium video intercom solution that integrates with the property’s new CCTV and alarm systems. Visitors can use the X912 at the entrance, while video calls can be answered from the S567G’s large indoor touchscreen and on mobile phones from any location. 

For Morse Security, the project demonstrates how selecting the right intercom technology can add communication, convenience and a polished user experience to a wider residential security installation.

It also highlights the versatility of Akuvox. Although its technology is widely used for complex commercial developments and multi-dwelling residential schemes, the same combination of design, connectivity and functionality makes it equally well suited to individual homes. From a single private property to a large-scale development, Akuvox solutions can be specified around the requirements of the project.