Speech transfer systems support social distancing and prevention of virus contamination

30th March 2020

Through-glass speech transfer systems such as the Contacta STS-K range provide the ideal solution to social distancing and prevention of virus spread in retail and person-to-person communication.

During the COVID-19 coronavirus crisis the UK government is stressing the importance of social distancing and keeping at least 2 metres away from other people in order to help prevent the further spread of the virus and to help hospitals and NHS staff becoming overwhelmed during this unprecedented pandemic.

Experts advise that as the virus that causes COVID-19 is spread from person to person through physically close social contacts, the best approach to prevention right now is to keep people from being in close contact as much as possible.

Contacta Through glass speech transfer systemHowever, retailers and public service staff are regularly required to work in close proximity to customers and service users. So how can we help to prevent transmission of the virus and help to prevent more people contracting coronavirus?

Through-glass speech transfer systems – such as the Contacta STS-K Series – facilitate high quality audio communication between staff and customers through a physical barrier – such as security glass or clear screens.

As more and more retailers install separation screens and barriers and implement social distancing policies, speech transfer systems offer an effective aid for both good communication and good practice in order to prevent the spread of coronavirus.

What is a speech transfer system?

Frequently used in banks, post offices, bureaux de changes and ticket kiosks – speech transfer systems provide clear, effective audio communication between staff and customers through a physical barrier such as security glass.

A typical through-glass speech transfer system features unobtrusive microphones and loudspeakers on each side of the barrier, allowing easy communication between both parties without the need to push a button or switch. Therefore, if secure glass is needed to ensure the safety of staff on financial of volatile environments, the speech transfre system will ensure bothe staff and customers can be clearly heard and understood.

In addition, most speech transfer systems will also include an integrated audio frequency induction loop system (or 'AFIL') - which will amplify the signal of the vocie from the microphone and wirelessly transmit it to a hearing aid (when set to the 'T' position) - allowing even greater communication for hearing impaired customers or service users.

Contacta STS-K Speech Transfer System


Supports COVID-19 Coronavirus PreventionFind out more about how through-barrier speech transfer systems can help prevent the spread of viruses

For more information on Contacta STS-K Speech Transfer Systems, contact the CIE specification team today on T. 0115 9770075.


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