CIE Group https://cie-group.com/ Thu, 01 Oct 2026 14:21:44 +0000 en-GB hourly 1 https://cie-group.com/wp-content/uploads/2026/05/cie-site-icon-512-100x100.png CIE Group https://cie-group.com/ 32 32 How To Set-up Single Tenant Mode on Akuvox Cloud | Akuvox support https://cie-group.com/how-to-set-up-single-tenant-mode-on-akuvox-cloud/ Fri, 07 Aug 2026 16:21:31 +0000 https://cie-group.com/?p=45356 This article explains how to set-up Single Tenant Mode on Akuvox Cloud

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Getting Started with Single-Tenant Mode on Akuvox Cloud

This guide is designed to walk you through the process of setting up Single Tenant mode on Akuvox Cloud. By following these steps, you’ll be equipped to effortlessly manage user accounts, family member accounts, and associated devices.

Logging in

  1. Navigate to ecloud.akuvox.com
  2. You require an installer username and password. This is provided by your akuvox distributor sales team.
  3. Once logged in you’ll see the option for akuvox or akubela portal, choose akuvox. For this ensure your installer role is set to single tenant manager

Setting up user

  1. Create a unique name which is relevant to the site. The room name can be kept empty.
  2. You can either enter an email address or mobile number.
  3. In our example we added the end users email address this will be used for logging into the akuvox Smart Plus application
  4. Ensure to select United Kingdom for the country. Again the mobile number is not a required field

Adding user information 

  1. Add the end users address details. This is used for your reference and for future updates like weather functionality on the indoor monitors
  2. SIP or IP calling is important to understand. If all your devices are on the same network then IP calling should be selected. Otherwise if you’re using a 4G router, separate networks, or an E18 LTE, then you should select SIP call time.
  3. Time zones and language should be pre-set to London and English
  4. Unless you require the landline calling service which is a premium plan feature you can ignore the landline number section.
  5. Home automation is used for akubela products keep this disabled if you’re using akuvox products
  6. Premium plan should be disabled unless you require landline calling or other premium features like third party camera streams in the Smart Plus app.

Adding the indoor monitor 

  1. Adding the indoor monitor to our single tenant site
  2. If you don’t have an indoor monitor then keep this option off
  3. If you do have an indoor monitor, turn this on
  4. Fill in the indoor monitor MAC address and the location is going to be installed
  5. Relay 1 and Relay 2 relate to the relays on the indoor monitor these typically are disabled in most installs

Final steps

  1. Select the device icon to see the devices within the site
  2. The indoor monitor is added and already online
  3. You can also add additional monitors using this option
  4. Change the device to single tenant door phone
  5. Enter the intercom MAC address and then the device location
  6. If you’re using more than one relay you can add this by selecting add relay
  7. Click submit

Now all of our devices have been added into the akuvox single tenant site

Troubleshooting

  1. If you have any devices which are displayed as grey don’t be alarmed this is usually fixed by rebooting the device.
  2. The indoor monitor must be online for you to access the Smart Plus application for the first time
  3. If the device is still grey after rebooting then try a factory reset

If this fails, or the problem persists, then please contact technical support at CIE Group and they’ll be able to support you.

More frequently asked questions:

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

Akuvox Support Hub

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]]> How to add APN Settings to the Akuvox R20K-L using the AK Partner App https://cie-group.com/akuvox-r20klte-apn-settings/ Fri, 07 Aug 2026 16:16:47 +0000 https://cie-group.com/?p=45354 Need to configure mobile network settings for your R20K-L4G LTE Intercom? In this tutorial, we walk you through adding custom APN details via the AK Partner app - ensuring smooth LTE connectivity with your Akuvox device.

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This quick guide walks you through the step-by-step process for adding APN (Access Point Name) settings to your Akuvox R20K-L 4G LTE enabled intercom, using the AK Partner mobile app.

Whether you’re setting up for a custom SIM provider or resolving connectivity issues, this tutorial ensures your LTE connection is properly configured.

What you’ll need:

  • An Akuvox R20K-L with LTE module
  • The AK Partner app installed on your phone
  • The MAC address or QR code of your device
  • Correct APN details from your SIM provider

 

Step-by-Step Instructions:

1. Log in to the AK Partner App
Open the app and sign in using your credentials.

2. Go to LTE Setup
Tap on “Me” at the bottom menu, then select “Bluetooth LTE Setup”.

3. Enter Device Details
You’ll need the MAC address of the R20K-L device:

  • Either type it in manually
  • Or scan the QR code using the square scan icon on the right

4. Open the APN Configuration
Once connected, tap the “+” icon in the top-right corner to add a new APN setting.

5. Input Your APN Details
Fill in the required fields:

  • Name – A label for your reference (e.g., Astor Mobile)
  • APN – The APN address provided by your SIM provider
  • APN Type – This is typically set to default

Click Submit to save the settings.

6. Reboot the Device
Finally, reboot your R20K-L to apply the changes.

 

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

Akuvox Support Hub

More Akuvox frequently asked questions:

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]]> 2N IP Style Touchscreen Door Intercom & Access Control https://cie-group.com/ip-style/ Fri, 07 Aug 2026 16:16:46 +0000 https://cie-group.com/?p=45351 An introduction to the 2N IP Style Smart Door Intercom - 9157101.

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What is the 2N IP Style?

The 2N IP Style is the latest Touchscreen Door Intercom to be added to the 2N range, it has capabilities to offer different office and residential screens making it the ideal access control solution for apartment buildings, MDUs, co-working office spaces and gated communities.

What benefits does the 2N IP Style offer?

  • 10.1″ Colour Touch Screen with high brightness
  • IP65 and IK08 rated for indoor and outdoor installation
  • Bluetooth 5.0 LE compliant
  • Camera features latest-generation Axis Artpec technology for wide dynamic range, high performance image quality in low light and night time
  • Multiple access / authentication methods including keyless door entry methods: Digital Keypad & phonebook, QR Code scanning, WaveKey Bluetooth and RFID
  • User interface offers options for office and residential applications
  • Supports SIP to provide reliable two-way voice & one-way video communication
  • Complies with ONVIF standard for easy integration with any network surveillance system
  • Flush or Surface mountable (back boxes sold seperately)
  • Supports Carson Living Remote Concierge service

Where would the 2N IP Style best be situated?

The 2N IP Style is perfect for entrances of premium residential MDUs or multiple-user offices; this is largely down to the unit’s size as it eye-catching first point of contact. It also offers a premium design making it an elegant solution.

What makes the IP Style stand out?

The 2N IP Style has an Axis artpec-7 processor which provides an unrivalled video quality which competes with most outdoor IP cameras from leading manufacturers. It also handles multiple simultaneous full HD streams and has 5MP chip. The camera functions include WDR (Wide Dynamic Range) and adaptive IR night vision for colourful image even in bad light conditions.

What access control methods does the IP Style door intercom offer?

How does access control using QR Code recognition work?

IP Style QR Code Access Control

For access control via QR codes, the entry system will typically include PC software or a smart phone App which quickly and easily generates a unique QR code. These QR codes generated can be set to allow access for a limited time period, specific days of the week, limited number of uses and entry limited to specific areas, floors or zones of the building.

Once the QR code has been generated, and sent directly to the recipient (the user who requires temporary access to the building – such as a delivery driver or cleaning staff, for example) for them to display on their smartphone device or print out if required.

A QR code-enabled Door Intercom device (in this case the IP Style), features a scanner (in the form of a built-in camera); the user simply displays their unique QR code from their smart phone to the access control device, the QR code is automatically scanned to confirm or deny access rights. Once the code is confirmed the door opens to allow access.

What is RFID Access Control and how does it work?

Radio Frequency Identification (RFID) is a wireless signal transmission technology frequently used in access control and door entry systems, that allows only authorised and registered users to enter secure spaces. RFID uses radio waves to read and capture data stored on tags (such as cards or keyfobs) to provide unique information for the subject or individual.

How is Bluetooth technology used in Access Control?

Bluetooth door entry utilises each individual user’s smart phone with installed app for wireless transmission of access credentials and a Bluetooth Access proximity reader to receive the signal. When the device is near to the Access reader, the application communicates with the reader and exchanges the security key to authenticate and opens the lock to allow entry.

What is 2N Wavekey?

2N WaveKey is 2N’s patented technology for mobile access control, it is the fastest on the market with unnvaled reliability and security. It allows security system administrators to generate and distribute access credentials to the user in a matter of moments, using a simple web interface and remote ‘mobile key’ distribution. There is no requirement to meet the user in person to provide physical credentials of keys. Wavekey stands out as it offers mobile credentials free of charge which are simple to distribute without the need for cloud connection.

The post 2N IP Style Touchscreen Door Intercom & Access Control appeared first on CIE Group.

]]> Akuvox X933 – How to Disable Busy Tone https://cie-group.com/akuvox-x933-disable-busy-tone/ Fri, 07 Aug 2026 16:16:45 +0000 https://cie-group.com/?p=45349 CIE Tech Team demonstrates how to disable the Busy Tone on the Akuvox X933 indoor intercom answering panel.

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On larger single dwelling unit installations featuring multiple X933 monitors, (for example large residencies or mansions on multiple floors or rooms), there may be a requirement to disable the Busy Tone on hang-up for all monitors to prevent disruption to residents.

How to disable X933 Busy T​one

  1. Log in to web interface using IP address of the X933 panel device
  2. Click on ‘Device’
  3. Click on ‘Call Feature’
  4. Scroll down to ‘Busy Tone’
  5. Disable Busy Tone check box
  6. Click ‘Submit’
  7. Repeat process for each individual X933 device on the system

More Akuvox X933 frequently asked questions:

The post Akuvox X933 – How to Disable Busy Tone appeared first on CIE Group.

]]> Setting up DTMF codes for the Akuvox X912 https://cie-group.com/x921-dtmf/ Fri, 07 Aug 2026 16:16:45 +0000 https://cie-group.com/?p=45347 The CIE Tech Team demonstrates how to quickly and easily set the DTMF Codes of the Akuvox X912 Door Intercom

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How to set up DTMF codes for the Akuvox X912 Door Intercom

  1. Log on to the web interface using the IP address of the device.
  2. Once logged in and on the home page, navigate to the ‘Access control’, and then ‘Relay’. Here is where you find the DTMF settings.
  3. Here you change DTMF settings from 1Digit DTMF up to 4Digits DTMF. And for the DTMF code you can use 0 through to 9, Star (*) and also Hash (#).
  4. Once you’ve picked your digit, click ‘Submit’ and it’s ready for you to use.
     

The post Setting up DTMF codes for the Akuvox X912 appeared first on CIE Group.

]]> How to Configure Input Triggers on the Akuvox R20K and X912 https://cie-group.com/configure-input-triggers-akuvox-r20k-x912/ Fri, 07 Aug 2026 16:16:44 +0000 https://cie-group.com/?p=45345 In this guide, the CIE technical team demonstrates how to configure input triggers on the Akuvox R20K and X912 devices. This allows external switches such as push buttons or wired sensors to trigger the intercom’s relay, ideal for automating gates or door strikes.

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Step-by-Step: Set Up Inputs to Trigger a Relay

Many Akuvox intercoms support physical input connections. When triggered (e.g. via a push-to-exit button or sensor), these inputs can activate relay A or B—controlling doors, gates, or other access points.


Step 1: Access the Web Interface of the Device

    Use the Akuvox IP Scanner to locate the IP address of the device (e.g. R20K or X912).

    Open a web browser and enter the IP address to access the login page.

    Log in with your credentials:

        Default Username: admin

        Default Password: admin
        (You may be prompted to change this on first login.)

Step 2: Configure Inputs on the R20K

    Once logged in, navigate to Device Management > Access Control > Input.

    Ensure the input is enabled.

    Assign the input to execute Relay A or Relay B.

        For example:

            Input A → Relay A

            Input B → Relay B

    Click Submit to save your changes.

 

Now, when the connected switch is activated, the associated relay will trigger.


Step 3: Configure Inputs on the X912 (or similar models)

    Use the IP Scanner again to find the IP address for the X912.

    Log in using your installer credentials (default admin / admin, unless changed).

    Navigate to Access Control > Input.

    Enable Input A and assign it to the appropriate relay (e.g. Relay A).

    Repeat this process for additional inputs as needed (e.g. Input B → Relay B).

    Click Submit.

 

Once configured, any physical device wired into the input terminals will trigger the assigned relay output.

 

 

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

Akuvox Support Hub

More Akuvox frequently asked questions:

The post How to Configure Input Triggers on the Akuvox R20K and X912 appeared first on CIE Group.

]]> Setting up a Relay on the Akuvox X912 Door Intercom https://cie-group.com/x912-relay/ Fri, 07 Aug 2026 16:16:43 +0000 https://cie-group.com/?p=45343 The CIE Tech Team demonstrates how to quickly and easily set a Relay on the Akuvox X912 Door Intercom.

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How to set up relays on the Akuvox X912 Door Intercom

  1. Log in to the Web Interface using the IP address of the device.
  2. From the home page, let’s navigate down to the Access Control, and then Relay.
  3. We’ve got two Relays: A & B, we can set up a Trigger Delay for the Relay to activate up to 10 seconds. You can also set up a Hold Delay for up to 60 seconds and also change the Relay Name, remembering to ‘Submit’ any changes that you make.
  4. In this section you can see the Relay Status showing us if the Relay is ‘Low’ or a ‘High’ state.
     

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

Akuvox Support Hub

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]]> Akuvox X933 – How to enable an Intercom Preview https://cie-group.com/akuvox-x933-enable-intercom-preview/ Fri, 07 Aug 2026 16:16:43 +0000 https://cie-group.com/?p=45341 CIE demonstrates how to quickly and easily set up an Intercom preview on the Akuvox X933 Indoor Monitor.

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Intercom Preview is a feature used to preview the camera of the intercom while an incoming call is displayed on the indoor monitor or video handset, this allows you to see who is in front of your intercom without having to accept a video call.

In most scenarios like a small or large residence including apartments this feature is essential but there are certain applications where privacy is needed or audio only has been specified which means this feature isn’t required.

How to enable an Intercom Preview

  1.     Log in to web interface using IP address of the X933 panel device
  2.     Click on ‘Device’
  3.     Click on ‘Intercom’
  4.     Scroll down to ‘Intercom’
  5.     Enable ‘Intercom Preview’ check box
  6.     Click ‘Submit’

More Akuvox X933 frequently asked questions:

The post Akuvox X933 – How to enable an Intercom Preview appeared first on CIE Group.

]]> How to connect 2N Wavekey Mobile Access Credentials https://cie-group.com/2n-wavekey/ Fri, 07 Aug 2026 16:16:42 +0000 https://cie-group.com/?p=45337 We take a look at how to generate mobile credentials for 2N's WaveKey technology for mobile access control.

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What is 2N Wavekey?

2N WaveKey is 2N’s patented technology for mobile access control, it is the fastest on the market with unnvaled reliability and security. It allows security system administrators to generate and distribute access credentials to the user in a matter of moments, using a simple web interface and remote ‘mobile key’ distribution. There is no requirement to meet the user in person to provide physical credentials of keys. Wavekey stands out as it offers mobile credentials free of charge which are simple to distribute without the need for cloud connection.

  • Fastest contactless access on the market
  • Mobile credentials free of charge
  • No need for cloud connection
2N Wavekey mobile access

How do you pair your phone using Wavekey?

Whoever is responsible for user management such as security admin, HR manager or receptionist may generate mobile credentials into an access commander. Just grant them the appropriate permissions and they can create users, assign them to groups and generate a pairing code. There are two ways for a user to pair their phone.

In person / at the desk pairing:

Firstly when standing directly at the front desk open the 2N mobile key application and choose to add a new device. You will then be asked for a pairing code which the receptionist will be able to confirm, the mobile phone is then immediately paired via USB dongle at the receptionists computer. 2N access commander syncs the credentials to all readers where access is allowed. This process is quick and easy and done in less than 30 seconds.

Remote pairing:

The second option is to send the pairing code remotely to the user via an email which explains how to download the 2N Mobile Key app and pair with the reader. A validity term between 10 minutes and 10 days may be set for the pairing code, therefore the user must complete pairing during this term. This can be completed via a designated device – there may be several of these in the building and typically include the reader at the front door. Pairing only needs to be done once per site – once successfully paired with one device all the devices on site are accessible by the user and synced. This keeps the process simple and eliminates the need for personal meetings and costly physical distribution.

2N WaveKey 4 modes of access authentication

How many different modes are there when using 2N Wave key?

  • Touch mode ensures absolute convenience. Users only touch the reader with their hand or elbow and leave their phone in their pocket.
  • Contactless Tap in app mode offers greater security. Users must disable any lock screen, and open the door via a virtual button in the app. This is also an ideal way to open the exit gate from a car park while sitting in the car.
  • Motion mode is completely contactless. All you have to do is approach the video intercom with the phone in your pocket or wave your hand over its camera and the door will open.
  • Card mode. The phone works as a card, and the user has to place it right next to the reader. This is similar to the popular NFC technology, but with WaveKey, it works with Android and iOS phones.

Also read:

 

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]]> Setting up Manager Dial on the Akuvox X912 Door Intercom https://cie-group.com/x912-manager-dial/ Fri, 07 Aug 2026 16:16:39 +0000 https://cie-group.com/?p=45335 CIE's Ashleigh Wilson demonstrates how to quickly and easily set the Manager Dial on the Akuvox X912 Door Intercom.

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What is Akuvox Dial Manager?

The Akuvox X912 door intercom’s ‘Manager Dial’ feature provides a speed dial button on the device’s touchscreen display for visitors to quickly and easily call a designated person (or persons) in the building.

For instance, if the visitor wishes to simply contact the building ‘reception’ the Manager Dial button can be designated to, for instance:

  • Building Manager
  • Concierge
  • Security Office
  • Reception

The Manager Dial function also allows for ‘Sequence Call’, which will call a number of designated contacts in sequence, in situations where ‘first’ and ‘second’ Contacts do not answer the intercom call.

How to set up Manager Dial on the Akuvox X912 Door Intercom

  1. Log on to the web interface using the IP address of the device.
  2. Once logged in and on the home page, navigate to ‘Intercom’ and then ‘Basic’. Here is where you find ‘Manager Dial’ option.
  3. There are 2 call types; Group Call or Sequence Call. Here you can set the direct IP address of the answering device or the extension number if using a SIP account.
  4. Click ‘Submit’ and you’ve completed the set-up.
     

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

Akuvox Support Hub

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