Step 1: Add a New Single-Family Site

1. Log in to the Akuvox Cloud Installer Portal with your installer credentials.

2. From your dashboard, click “Add Single Family Site.”

3. Fill in the site name – this could be the property address, family name, or a custom reference.

4. Enter the client’s email and (optionally) mobile number so they can log into the SmartPlus app.

5. Add the site address – this allows accurate weather data on the indoor monitor.

6. Choose between:

7. SIP Call – for LTE intercoms like the R20K LTE or E18 LTE.

8. IP Call – if all devices are on the same local network.

9. Check and confirm:

10. Time zone (e.g. GMT London),

11. Language (default: English),

12. Time format (12 or 24-hour clock).

13. Optional: Enable Landline Calling (requires a Premium Plan).

14. Add the MAC address of the indoor monitor. Use the device name field to indicate location (e.g. “Hallway”).

15. Leave Relay 1/2 switched off unless you’re using monitor relays.

16. Click Submit. If you’re using video storage (e.g. X910 or Akubela range), click Next instead and enable additional features.

Step 2: Add Intercom or Other Devices

1. Click the device icon under “Actions” on your site listing.

2. Click New, then select your Device Type (e.g. single-tenant).

3. Enter the device’s MAC address—found on the box, back of the unit, or via IP scanner.

4. Set a clear Device Name (e.g. “Main Gate”).

5. Tick “Allow Users to Monitor Device” if needed.

6. Configure Relay settings (e.g. Relay 1 = “Gate Lock”) as needed.

7. Submit your changes.

8. After saving, reboot both devices. They’ll display as green (online) when successfully connected. If they remain grey, check network settings and firmware versions. Contact technical support if needed.

Step 3: Add Family Members

1. Scroll to the middle section of the site dashboard.

2. Click “Family Member” > “New” to add a second user.

3. Best practice: the main family account holder should add all additional users via the app to streamline admin.
    

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

More Akuvox frequently asked questions:

• How to set up contacts

• How to set up static IP address

• Akuvox X933 – How to enable an Intercom Preview

• Akuvox X912 – Guide to Admin Menu settings

• Akuvox Cloud Door Intercom Service

The post How to Set Up a Single-Family Site on the Akuvox Cloud Installer Portal appeared first on CiE Group.

How to connect Akuvox indoor monitor to a wifi network:

• Go to ‘Settings’ / ‘Advanced Settings’
• System Code = 1 2 3 4 5 6 by default
• Go to ‘Wifi’
• Enable Wifi – which will search for any wifi connections nearby
• Choose the required wifi network from the displayed list
• Enter the relevant wifi password
• Press ‘Done’ and the device will be connected to the wifi network

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

The post Akuvox Indoor Panels – How to connect Wifi appeared first on CiE Group.

Setting up a speed dial allows users to quickly call a designated indoor monitor or unit at the press of a button. This is especially useful in single-dwelling setups where only one destination needs to be contacted. Follow the steps below to configure this feature through the device’s web interface.

Step 1: Access the Web Interface

• Use the Akuvox IP Scanner to find the device on the local network.
• Open a web browser and enter the device’s IP address.
• Log in using your credentials:
  – Default username: admin
  – Default password: admin
  (If these have been changed, use the updated login details.)

Step 2: Navigate to Key & Display Settings

• From the main menu, go to Settings > Key & Display.
• On some models, such as the E18 or E16, this may appear under Device > LCD.
• You’ll now see the available physical or touchscreen button options for configuration.

Step 3: Reassign the Speed Dial Button

• Find the “Speed Dial” option – one of the default buttons alongside Call PIN and Call.
• Change the function from “Speed Dial” to “Call.”
• Use the dropdown menu to select the correct Cloud Name associated with your site (e.g. Example House).
• Click Submit to apply your changes.

Step 4: Test the Configuration

• Once saved, the device will display an updated button layout with a single tap call function. Pressing the button should now initiate a direct call to the assigned indoor monitor or user.

This setup helps simplify operation for smaller installations, offering a streamlined experience tailored to single-user or single-family use cases.

Need More Help?

For additional tips and setup tutorials, visit the Akuvox Support Hub or contact the CIE Technical Support team.

Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.

More Akuvox frequently asked questions:

• How to Set Up a Single-Family Site on the Akuvox Cloud Installer Portal

• How to Set Up a Community Site on the Akuvox Cloud Installer Portal

• Akuvox Indoor Panels – How to connect Wifi

• Akuvox X912 – Guide to Admin Menu settings

• Akuvox Cloud Door Intercom Service

The post How to Set Up Speed Dial on Akuvox X912, E18 and E16 Intercoms appeared first on CiE Group.