Client

Wendy’s is a global fast-food chain founded in 1969, best known for its fresh, never-frozen square beef patties and Frosty desserts. Guided by its motto “Quality Is Our Recipe,” Wendy’s operates over 7,000 restaurants worldwide, combining company-owned and franchised locations, and continues to expand internationally, including a growing presence in the UK.

System Requirements

Wendy’s franchise owner Julie Bieszczat needed a solution to remotely monitor video across multiple sites in order to tackle operational issues, including unattended cash registers, potential POS transaction misuse, and ensuring employee compliance with health and safety standards.

The Solution – March Networks Searchlight

Bieszczat deployed a March Networks surveillance solution with 8516 Hybrid NVRs managed through Command Enterprise Software. She also relies on March Networks Searchlight for Retail to monitor POS transaction data and perform operational audits across her locations.

The Result

Thanks to the reliability of March Networks and the integration of video with POS data through Searchlight, Bieszczat has improved oversight of cash handling, reduced voids and refunds, and addressed inefficiencies and compliance issues—enabling her businesses to operate more smoothly and profitably.

‘Using Searchlight has resulted in a decrease in voids, refunds, and other potentially suspicious transactions, as managers are now able to bring video evidence of all POS transactions to the cashiers’ attention.’